lion78Frequently Asked Questions
Users on lion78 ask a wide range of questions: how to open an account and verify identity, which payment methods we accept and how deposits work, what game rules apply to football betting and live-dealer tables, and how we keep accounts secure. Each question reflects a step in the user journey, from registration through account verification, deposit, game play, and withdrawal.
This page answers the most common questions we receive. If your question is not covered here, you can contact our support team through the email addresses and contact links provided on our About us page. For detailed legal information about our terms of service, user rights, and jurisdiction restrictions, please read our Terms of Use and Legal notice
We organize our FAQ by topic so you can find answers quickly. Use the accordion sections below to expand each question. If you are setting up lion78 for the first time, start with the Account and registration section; if you are ready to fund your account, jump to Payments and transactions. All answers reflect our current policies and practices as of this publication.
- Account and registrationhow to start, KYC verification, password recovery, and account management
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and featuresfootball betting, live-dealer tables, slots, esports markets, and game-specific questions
- Security and complianceaccount protection, data handling, and jurisdiction notice
When you register on lion78, you provide a username, email address, password, and mobile phone number. These details form your account identity and are used for login, account recovery, and payment confirmation. After registration, you must complete KYC verification by uploading a government-issued ID (passport, driver's license, or national ID card) and a recent selfie. We use this information to comply with anti-money-laundering regulations and to verify your age and identity. We store all data in encrypted form and never share it with third parties except as required by law. Your phone number is also used to enable two-factor authentication if you choose to activate it.
We take data protection seriously. All personal information you provide during registration and KYC is encrypted in transit and at rest. We do not sell your data to advertisers or third-party marketers. Your information is used only for account verification, payment processing, fraud prevention, and compliance with applicable laws. You can review your account information and update your email or phone number at any time through your account settings. For a full explanation of how we collect, use, and store data, please read our Privacy PolicyIf you have concerns about your data or wish to request deletion, contact us through the channels listed on our About us page.
Before you place your first bet, read our Terms of UseThis document covers user eligibility, account restrictions, betting rules for football and live-dealer games, bonus terms, and your rights when disputing a transaction. Pay special attention to our section on jurisdiction restrictions: we operate only in jurisdictions where local law permits online gaming, and you are responsible for confirming that your location is supported. You should also understand our withdrawal policy and any limits that may apply during your first 24 hours or 7 days of account membership. Our Legal notice explains our regulatory framework and how we handle disputes.
Payments and transactions
We do not charge platform fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may charge their own fees depending on your payment method and account type. For example, some e-wallets may charge a small percentage for transfers above a certain amount. We recommend checking your payment provider's fee schedule before you deposit. All withdrawal requests are sent to your original payment method at no charge from lion78. Funds typically arrive within standard processing windows set by your bank or e-wallet provider; exact timing depends on which method you used to deposit.
If your deposit or withdrawal does not complete, several things may have happened: your bank or payment provider declined the transaction for security reasons, your payment method has insufficient funds or is expired, or a technical error interrupted the process. For a failed deposit, your funds are returned to your payment method within one to three business days; your lion78 account balance is not charged. For a failed withdrawal, your lion78 balance remains unchanged and you can request the withdrawal again. If a transaction appears twice or your funds are deducted but not credited, contact us immediately with your transaction ID (visible in your account history) and we will investigate and correct the issue. Most transaction problems are resolved within 24 hours.
Our weekly cashback offer is a promotional bonus available to users who meet eligibility requirements. The offer terms, qualifying bet amounts, and payout schedule are detailed in our Promotions section or in your account dashboard. We recommend reading the full terms before claiming any bonus. Cashback is typically calculated based on net losses in a specific game category during a calendar week and is credited directly to your account balance on a set day (usually Monday). Cashback cannot be withdrawn until you have met any playthrough requirements outlined in the promotion terms. Bonus terms change periodically, especially around major events like Liga 1 matches or Piala Indonesia tournaments, so check your account for the most current offer details.
We aim to respond to all account and payment inquiries within 24 hours during business days. Urgent issues—such as suspected fraud, locked accounts, or failed large withdrawals—are prioritized and typically addressed within 2-4 hours. You can contact us via email using the address listed on our About us page or through our contact form. When you reach out, include your username and a description of your issue so we can look up your account quickly. Response times may be longer during major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or on weekends, but we maintain support coverage throughout the week.
Game rules and features
To place a football bet, log in to your lion78 account and navigate to the Football or Sports section. Browse upcoming Liga 1, Piala Indonesia, Champions League, or Premier League matches. Select a match and choose a bet type (win/draw/loss, over/under goals, or other available markets). Enter your stake amount and confirm your bet. Your bet is recorded immediately and your account balance is deducted. If your bet wins, your payout is credited automatically. Bets on football matches remain active until the match ends and final scores are confirmed by our data provider. You can view your active bets and bet history at any time in your account dashboard.
We offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. Each table is hosted in a professional live studio with real dealers and multi-camera feeds so you see every hand and spin in real time. You can chat with the dealer and other players at the table. Live-dealer games are available throughout the day in various stake ranges to suit different budgets. The rules for each game are standard: blackjack uses a six-deck shoe, roulette is European or American, baccarat follows standard Punto Banco rules, and Dragon Tiger is a simple two-card comparison game. All results are determined by physical cards or the roulette wheel, not software, ensuring fairness and transparency.
Our slot library includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Each slot has unique rules, paylines, and bonus features—for example, Aviator is a crash game where your payout depends on when you cash out before the plane flies away, while Sweet Bonanza uses tumbling reels and cluster-pay mechanics. You can view each game's paytable, rules, and return-to-player (RTP) percentage before you play. All slots are powered by licensed game studios and use certified random-number generators to ensure fair results. You can play slots for practice using free-play mode, or play for real money once you have deposited.
Yes, we offer esports betting on Mobile Legends, Free Fire, PUBG Mobile, and other popular titles. You can bet on match outcomes, map winners, and tournament results for professional and semi-professional teams. Esports markets update in real time as matches progress, and you can place live bets during gameplay. Odds and market availability vary depending on which tournaments and matches are scheduled. Check the Esports section of lion78 for upcoming events and available bet types. All esports bets follow the same rules as other sports: once you place a bet, the stake is deducted and results are confirmed by our data provider after the match ends.
Security and compliance
Two-factor authentication (2FA) adds a security layer by requiring an SMS code each time you log in from a new device. To enable 2FA, log in to your account, navigate to Security settings, and select "Enable two-factor authentication." We will send an SMS code to the phone number on file; enter this code to confirm setup. From then on, every login from a device we do not recognize will prompt for a 2FA code. This protects your account if someone obtains your password. If you lose access to your phone, you can disable 2FA through your account settings or contact us to help restore access. 2FA is optional but highly recommended, especially if you have large balances or frequent transactions.
We implement strict anti-fraud and anti-money-laundering (AML) measures. All users must complete KYC verification before withdrawing large amounts or making high-frequency transactions. We monitor account activity for suspicious patterns—unusual betting behavior, rapid balance changes, or attempts to circumvent withdrawal limits. If we detect suspicious activity, we may temporarily freeze your account and request additional information or documentation. Large withdrawals (above certain thresholds) are manually reviewed by our compliance team before processing. These measures protect you and ensure lion78 operates legally in all supported jurisdictions. Our compliance team may contact you if your activity raises questions; please respond promptly to verify your identity.
Our services are available only where local law permits. We do not offer our platform in jurisdictions where online gaming is prohibited by law. You are responsible for confirming that your location is supported before you register and fund your account. Full details about jurisdiction restrictions, applicable laws, and user eligibility are set out in our Legal notice and Terms of UseIf you are unsure whether your region is supported, contact us through the channels on our About us page. We cannot provide legal advice, but we can confirm whether your location is in our service area.